Refund policy
All sales are final.
Custom Bait Shop creates fishing baits designed to be used in real-world conditions—heat, cold, rocks, hang-ups, improper gear, and more. Once a bait leaves the shop, it is put to the test in environments and situations that are outside of our control. Because of this, all sales are considered final unless deemed otherwise through direct communication via email.
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Return Eligibility
We do not offer standard returns. However, if you believe your bait is defective or was damaged prior to use, you may contact us within 30 days of receiving your item for review.
To be considered for a return or claim:
- You must provide clear photos of the bait showing the issue
- Include your order number or proof of purchase
- Describe what occurred as clearly as possible
Requests submitted without images will not be considered. To start a review, contact us at info@custombaitshop.com
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Inspection & Review Process
All claims are reviewed on a case-by-case basis. Custom Bait Shop will evaluate:
- A partial refund (shipping costs are non-refundable)
- A replacement bait
- A replacement sale item
The resolution offered will depend on product availability and the nature of the issue.
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Non-Returnable Items
The following items are not eligible for return or refund:
- Baits that have been used under normal fishing conditions
- Sale items (unless defective or damaged upon arrival)
- Gift cards
- Custom or personalized orders
All sale baits are non-refundable and non-returnable unless confirmed to be defective or damaged prior to use.
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Damages and Issues
Please inspect your order immediately upon delivery. If your item arrives:
- Damaged
- Defective
- Incorrect
Contact us right away at info@custombaitshop.com with photos so we can evaluate the issue.
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Exchanges
Exchanges are not supported, as all items are custom made to order.
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European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible:
- Item must be unused and in original condition
- Include original packaging and proof of purchase
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Soft Stencil System – Returns & Refunds
The Soft Stencil System is a custom created and assembled product. While every effort is made to ensure quality, defects may occur due to unforeseen or unknown circumstances.
- Returns are not accepted, as the product is no longer resellable once it has been shipped
- Refunds may be issued only in cases of defective products
To request a review:
- You must provide clear photos of the issue
- Include a detailed explanation of the problem
- Email all information to info@custombaitshop.com
All submissions will be reviewed on a case-by-case basis.
If the issue is determined to be a defect:
- A refund may be issued, minus the original shipping costs
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Refunds
If a claim is approved, we will notify you once the review process is complete.
If a refund is issued:
- It will be processed to your original payment method within 10 business days
- Please allow additional time for your bank or credit card provider to post the refund
If more than 15 business days have passed since approval, contact us at info@custombaitshop.com
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If you have any questions, don’t hesitate to reach out.
- Custom Bait Shop